How Stgeorge Protects Your Personal Data

Privacy and Data Protection at Stgeorge Casino UK

As a UK sportsbook and casino operating under a UK Gambling Commission licence, we collect personal data only where it is needed to open, verify and manage an account. This includes identity details, contact information and payment data linked to deposits and withdrawals made with Visa debit or Mastercard debit cards. We do not request more information than these purposes require. We also record the IP address and device used to access an account, solely for security purposes.

Why We Verify Identity

Operating under UK Gambling Commission oversight requires us to confirm who holds an account before any withdrawal is released. Some players find this step demanding, and we use the information gathered solely to meet that regulatory requirement and to support responsible-gambling tools.

We also hold records of support contact made through live chat, reserved for account holders, and email, both staffed around the clock. Our casino and sportsbook run on the PlayBook Gaming platform, which processes account and transaction data on our behalf, and the same handling standards apply across Bet St George and our sister brand, BresBet Ltd, which shares the same chairman and founder. When games are played through the mobile app, device and session data are processed in the same way, under the same safeguards that apply to desktop accounts.

What Personal Data We Collect and Why

We collect a limited set of personal and financial data, each tied to a specific purpose required to run a licensed UK sportsbook and casino account, and the length of time each is kept is tied to that purpose:

• Identity details — full name, date of birth and address, checked once during account verification before a withdrawal is released.
• Payment data — Visa debit and Mastercard debit card details processed for deposits from £5 up to £1,000 and withdrawals from £5, with no fees and processing of up to a few business days.
• Account and betting activity — wagering and session records, including progress toward offers such as the welcome offer of 100 bonus spins on Big Bass Bonanza.
• Support contact records — messages sent through live chat, reserved for account holders, or by email, both available 24 hours a day, seven days a week.
• Responsible-gambling settings — limits and time-outs recorded through our self-exclusion tools and applied to the account until a player chooses to change them, and these settings can be adjusted at any time by contacting support.
• Technical and device data — collected when using our mobile app or website to keep sessions secure and support available around the clock.

How We Handle and Protect Your Information

We share account and payment data only with parties required to operate the service, including PlayBook Gaming, the platform that powers both our sportsbook and casino, and the payment processors handling Visa debit and Mastercard debit transactions. No fees apply to these transactions, and withdrawals are typically processed within a few business days. Data linked to these transactions is processed in connection with our UK market operations, conducted in pounds sterling. We retain this information for as long as an account remains active and for the period afterwards required to meet our obligations as a UK-licensed operator.

Players who want to review or query the personal data held on their account can reach our support team through live chat, available to account holders, or by email, both staffed 24/7. We do not offer phone support, so these two channels remain the route for any privacy-related request, including questions about verification requirements under our UK Gambling Commission licence, and any request is acknowledged promptly.

Limits and time-outs set through our self-exclusion settings are recorded against the account and used solely to enforce those controls, not for any other purpose. We do not sell personal data, and no information is shared with parties outside those needed to run the account, process payments or meet licence obligations.